The Advanced Photon Source
a U.S. Department of Energy Office of Science User Facility

IT Staff

To obtain computer support or to report computer related problems please enter a Ticket. By using the Vector help desk, your message will be sent to the proper personnel and the appropriate person will respond. If you send a request to a specific support person you may have to wait, because that individual may be out of the office, and the individual who is covering will not be aware of your request.

For urgent requests or if you do not have access to the Vector System call the Help Desk support phone number 2-9700 ( M-F 8:30 AM to 5:00 PM ).

For instructions on how to report a computer or network problem, please refer to the How to Get Help page.

Please do not call or page IT Support personnel directly, unless you have an emergency, and can't contact IT support by any other method.

IT Staff
 Name   Office Phone   Email   Location   Support Area   Liaison for:  Hours 
Basile, Zachary 2-4882 zbasile 401-L2119 XSD-ADM, ASD-ADM, AES-ADM, PSC-ADM, APS-U,  XSD PC Desktops, XSD PC Servers XSD-OPT and XSD Sectors: 1ID,2BM,7,16,20,26,32,35 8:30AM - 5:00PM
Brody, Ryan 2-8199 rbrody 401-C4236 Mac Desktops, Resource Evaluation Group (REG) XSD-ADM, ASD-ADM, AES-ADM, FAC 7:00AM - 3:30PM
Carter, Frederick 2-0906 carter 431-D001 XSD Linux XSD Sectors: 2ID,3,8BM,9,12,17BM,23,26,27,30 8:30AM - 5:00PM
Clark, Clarence 2-3891 clark 401-L2125 Network and Cabling Infrastructure   8:30AM - 5:00PM
DeVito, Daniel 2-6434 ddevito 401-C2233 XSD PC Desktops
XSD PC Servers

XSD-DET and XSD Sectors: 2ID, 8ID,11,12,17BM,27,33,34

7:00AM - 3:30PM
Hentsch, Timothy 2-4276 hentsch 401-C2255 PC Desktops, PC Servers, PC Cyber Security APS-U and AES-DD 7:00AM - 3:30PM
Hoffman, Jeffrey 2-6144 jshoffman 401-C2247 On-Demand HPC, Linux, Web Servers XSD Sectors: 2-BM,7,8ID,11,20,22,32 8:300AM - 5:00PM
Leibfritz, David 2-9276 leibfritz 401-C2244 Network, Linux, CSPR   8:00AM - 4:30PM
Lutes, Troy 2-1345 lutes 401-C2270 XSD Linux XSD-BC, XSD-DET, XSD-OPT XSD Sectors: 1,4,6,29, 35 8:30AM - 5:00PM
Nobles, Vincent 2-1753 nobles 401-L2125 Network and Cabling Infrastructure   8:30AM - 5:00PM
Potempa, Steven 2-9871 spotempa 401-C2233 PC Desktops, PC Servers ALD, AES-ADM, ASD-ADM, APS-U 8:30AM - 5:00PM
Pruitt, Brian 2-9532 bpruitt 401-C2238 Network and Cabling Infrastructure, Contractors   8:30AM - 5:00PM
Reigle, Darryl 2-5042 dlr 401-C2251 PC Desktops, PC Servers, FAC Metasys Servers   7:30AM - 4:00PM
Robinson, Brian 2-6426 robinsbd 401-B2209 Linux Desktops, Linux Servers, Wiki Servers, Accelerator

ASD-AOP, AES-CTL

9:00AM - 5:30PM
Sersted, Roger 2-9929 rs1 401-B2209 On-Demand HPC, Linux, LDAP AES-SDM 9:00AM - 5:30PM
Sidorowicz, Kenneth 2-6699 kvs 401-C2227 IT GL, CSPR   8:30AM - 5:00PM
Smejkal, Jon 2-5616 czechm8 401-C2235 Mac Desktops, Mac Servers XSD-ADM, PSC-UAS, CSE-AMO 9:00AM - 5:30PM
Thurman, Arista 2-6538 athurman 401-C2238 Linux, Accelerator, Netbackup, NetApps AES-IS 7:30AM - 4:00PM
Wallis, David 2-7375 wallis 401-C2238 XSD Linux Desktop, XSD Linux Servers, Web Servers   8:30AM - 5:00PM
Westbrook, Mary 2-8914 westbroo 401-B4184 Network CAT Beamlines 9:00AM - 5:30PM
Wold, JoAnne 2-9494 wold 401-C2258 Administrative Assistant   6:30AM - 3:00PM
Wrobel, Edward 2-7653 ejw 401-L2125 Network and Cabling Infrastructure   7:30AM - 4:00PM
Zhu, Fanping 2-3304 fzhu 401-C2247 XSD Mac XSD Sectors: 33,34 8:30AM - 5:00PM

 

12.26.2019