IT Staff

To obtain computer support or to report computer related problems please enter a Ticket. By using the Vector help desk, your message will be sent to the proper personnel and the appropriate person will respond. If you send a request to a specific support person you may have to wait, because that individual may be out of the office, and the individual who is covering will not be aware of your request.

For urgent requests or if you do not have access to the Vector System call the Help Desk support phone number 2-9999 ( M-F 8:30 AM to 5:00 PM ).

For instructions on how to report a computer or network problem, please refer to the How to Get Help page.

Please do not call or page IT Support personnel directly, unless you have an emergency, and can't contact IT support by any other method.
IT Staff
 Name   Phone   Email   Location   Support Area   Liaison for:  Hours 
Aydelott, Ryan 2-4882 ryade 401-C2244 Network, Linux   6:00AM - 2:30PM
Basile, Zachary 2-4882 zbasile 437-D005 XSD Beamline Windows Workstations and Servers XSD-OPT, XSD-BC and XSD Sectors: 1ID,2,3,6,7,8BM,9,16,20BM,25,26,29,30,31ID-E,32 CAT Sector: 35 8:30AM - 5:00PM
Bertling, Miles 2-2974 mbertling 401-L2125 Network, Servers, and Cabling Infrastructure   8:00AM - 4:30PM
Brody, Ryan 2-8199 rbrody 401-C4236 Mac Desktops and Servers XSD-ADM, ASD-ADM, AES-ADM, FAC, Microscopy/212 7:00AM - 3:30PM
Carter, Frederick 2-0906 carter 431-D002 XSD Linux XSD Sectors: 2ID,3,8BM,9,11BM,12,17BM,23,25,26,27,28,30,33,34 8:30AM - 5:00PM
Clark, Clarence 2-3891 clark 401-L2125 Network, Servers, and Cabling Infrastructure   8:00AM - 4:30PM
Hentsch, Timothy 2-4276 hentsch 401-C2255 Windows Desktops, Servers, and Cyber Security APS-U and AES-DD 7:00AM - 3:30PM
Kirsten, Chris 2-6144 ckirsten 401-C2235 XSD Beamline Windows Workstations XSD-OPT, XSD-DET, XSD Sectors: 1,4,7,8ID,11,12,16,17BM,19ID,20ID,23,27,28,33,34 8:30AM - 5:00PM
Leibfritz, David 2-9276 leibfritz 401-C2227 IT Group Leader, APS Primary CSPR   8:00AM - 4:30PM
Lutes, Troy 2-1345 lutes 401-C2270 XSD Linux, On-Demand HPC, BL Detectors, GPU Servers XSD-BC, XSD-DET, XSD-OPT, XSD-SDM, XSD Sectors: 1,4,6,16,20ID,29,31ID-E CAT Sectors: 22,35 8:30AM - 5:00PM
Naughton, Tom 2-6144 tnaughton 401-B2199 XSD Beamline Linux, On-Demand HPC, GPU Servers BDP, eBERlight, XSD Sectors: 2BM,7,8ID,11ID,19ID,20BM,32 8:30AM - 5:00PM
Nobles, Vincent 2-1753 nobles 401-L2125 Network, Servers, and Cabling Infrastructure   8:00AM - 4:30PM
Potempa, Steven 2-9871 spotempa 401-C2233 Windows Workstations and Servers ALD, AES-ADM, ASD-ADM, APS-U 8:30AM - 5:00PM
Pruitt, Brian 2-9532 bpruitt 401-C2238 Network, Servers, and Cabling Infrastructure, Contractors   8:30AM - 5:00PM
Reigle, Darryl 2-5042 dlr 401-C2251 Windows Desktops, Workstations, and Servers, FAC Metasys Servers   7:30AM - 4:00PM
Robinson, Brian 2-6426 robinsbd 401-B2209 Linux Workstations and Servers, Wiki Servers, Accelerator ASD-AOP, ASD-CTL 9:00AM - 5:30PM
Sersted, Roger 2-9929 rs1 401-B2209 On-Demand HPC, Linux, LDAP, Globus XSD-SDM, BDP 9:00AM - 5:30PM
Smejkal, Jon 2-5616 czechm8 401-C2235 Mac Desktops and Servers XSD-ADM, PSC-UAS, CSE-AMO 9:00AM - 5:30PM
Stepp, Mick 2-3973 msteppii 401-L2125 Network, Servers, and Cabling Infrastructure   8:00AM - 4:30PM
Thurman, Arista 2-6538 athurman 401-C2238 Linux, Accelerator, Netbackup, NetApps AES-IS 7:30AM - 4:00PM
Wallis, David 2-7375 wallis 401-C2238 XSD Linux Workstations and Servers, Web Servers eBERlight 8:30AM - 5:00PM
Westbrook, Mary 2-8914 westbroo 401-B4184 Network, APS Secondary CSPR CAT Beamlines 9:00AM - 5:30PM
Wold, JoAnne 2-9494 wold 401-C2258 Administrative Assistant   6:30AM - 3:00PM
Zhu, Fanping 2-3304 fzhu 401-C2247 Mac Desktops XSD Sectors: 33,34 8:30AM - 5:00PM